Privacy/Security Policy

Shiloh Place Ministries is dedicated to securing our customer’s personal information. All customer information is protected by encryption (SSL) to protect all and any personal data including name, address, and credit card information. We value our customers first, so we make every effort to ensure your personal information will be fully secured and protected. Shiloh Place Ministries may from time to time, use your contact information and/or previous purchase history to send you direct information regarding sales and promotions. None of your personal information is shared with other customers and is never sold to third parties.

Refund/Return/Exchange Policy

Shiloh Place Ministries assures that all of our products arrive to you in acceptable, working order and we want our customers to be satisfied. If you have received a damaged item, we want to make it right. Please contact our customer service number at 1.855-744-5641 or email; resources@shilohplace.org, and we will be happy to assist you.

Return/Refund Policy & Procedures Returns:

Any unused, damage-free item may be returned for a full refund in the first 30 days following the purchase date. Likewise, any item received damaged from shipping, unsatisfactory in performance characteristics, or defective may be returned for a full refund in the first 30 days period following the purchase date. In both situations, please contact customer service at the number or email above, before returning any item. Media Exception: Damaged media or music CD’s will be replaced with the same item. No teaching media or opened music can be returned. Refund: Shiloh Place Ministries will refund monies for returned merchandise as stated in this Return Policy. Refund payment will be applied to the credit card used at time of purchase.

Shipping Policy

In order to provide prompt arrival of your products, Shiloh Place Ministries ships all orders an average of 2 business days from the time the order is placed. Standard shipping policy is to use USPS services or UPS Ground services; whichever offers the best value to our customers. For large (heavier) orders, UPS Ground is typically a more cost effective choice.

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